Return, Refund, Cancellation & Terms.
Payment Type :- CC/DC, Bank Transfer, Cash Deposit, Cheque, Net Banking, Etc.
Full customer satisfaction is our first priority. However,
In some circumstances there may be possible that you are not happy with the
product which you have received. We have terms in form of FAQs which decided by
company authorities for your resolution.
Q – When my product is eligible for return?
A – Your product will be returned if you have got it in Damaged Condition / Manufacturing Defect .
In such cases, You have to contact us on info@castillofab.com with valid proofs within 24 hours of delivery. If you do
not contact within 24 hours, Then we will not approve your return.
Q – What you will give? Refund or Replacement
A- We will give replacement of the product
after getting return from you. In such cases, If replacement not possible then
we will give refund to you.
Q – What is the return process of defected/wrong
product?
A – Once you find that product is damaged/
defective or wrong then you have to inform us regarding it within 24 hours of
delivery. Then you have to ship it from your address to our warehouse. Once we
get the product back to us, We will give replacement.
Q – What about return shipping charges?
A- We will bear domestic return shipping
charges. We will credit refund charges to our domestic customer. For
international parcels company will not bear return charges as from our location
it is not possible to get back globally shipped parcels. We are ensuring our
customers that they will not get any damaged/defective or wrong products as we
have QC team for checking. But in some cases mistakes can be happened because
at all QC team are also humans.
Q – Can I cancel my order after I paid?
A – No, Order can not be cancelled once you have paid. Just confirm us about your order availability before you do payment. If you paid without asking availability and we don't have that product in stock then we have rights to cancel that order.
Q – How to get refund if i do payment by CC/DC?
A – You will get refund directly in your bank account which you have used to pay at a time of payment. You have to share your bank details to get payment back. We will process refund in 24-48 hours.
Q – I have paid by CC/DC, But order is still not confirmed?
A – If you have successfully paid by Credit Card or Debit Card then just send us receipt or screenshot of payment to us, If your order has not been confirmed by us. We will check and change status of your order.
Q – Can i return the item if i got different then shown in photo?
A - We are wholesalers of the women's clothing catalogs. So we take it from the relevant brands and supplying it to customer. So customer have to purchase the product on their own risk as manufacturers also not taking returns once they sold.
Terms & Conditions :-
The terms "We" / "Us" /
"Our"/”Company” individually and collectively refer to CastilloFab and
the terms "Visitor” ”User” refer to the users.
This page states the Terms and Conditions under
which you (Visitor) may visit this website (“www.castillofab.com”). Please read
this page carefully. If you do not accept the Terms and Conditions stated here,
we would request you to exit this site. The business, any of its business
divisions and / or its subsidiaries, associate companies or subsidiaries to
subsidiaries or such other investment companies (in India or abroad) reserve
their respective rights to revise these Terms and Conditions at any time by
updating this posting. You should visit this page periodically to re-appraise
yourself of the Terms and Conditions, because they are binding on all users of
this Website.
USE OF CONTENT
All logos, brands, marks headings, labels,
names, signatures, numerals, shapes or any combinations thereof, appearing in
this site, except as otherwise noted, are properties either owned, or used
under license, by the business and / or its associate entities who feature on
this Website. The use of these properties or any other content on this site,
except as provided in these terms and conditions or in the site content, is
strictly prohibited.
You may not sell or modify the content of this
Website or reproduce, display, publicly
perform, distribute, or otherwise use the materials in any way for any public
or commercial purpose without the respective organization’s or entity’s written
permission.
ACCEPTABLE WEBSITE USE
(A)
Security Rules
Visitors are prohibited from violating or
attempting to violate the security of the Web site, including, without
limitation, (1) accessing data not intended for such user or logging into a
server or account which the user is not authorized to access, (2) attempting to
probe, scan or test the vulnerability of a system or network or to breach
security or authentication measures without proper authorization, (3)
attempting to interfere with service to any user, host or network, including,
without limitation, via means of submitting a virus or "Trojan horse"
to the Website, overloading, "flooding", "mail bombing" or
"crashing", or (4) sending unsolicited electronic mail, including
promotions and/or advertising of products or services. Violations of system or
network security may result in civil or criminal liability. The business and /
or its associate entities will have the right to investigate occurrences that
they suspect as involving such violations and will have the right to involve,
and cooperate with, law enforcement authorities in prosecuting users who are
involved in such violations.
(B)
General Rules
Visitors may not use the Web Site in order to
transmit, distribute, store or destroy material (a) that could constitute or
encourage conduct that would be considered a criminal offence or violate any
applicable law or regulation, (b) in a manner that will infringe the copyright,
trademark, trade secret or other intellectual property rights of others or
violate the privacy or publicity of other personal rights of others, or (c)
that is libellous, defamatory, pornographic, profane, obscene, threatening,
abusive or hateful.
INDEMNITY
The User unilaterally agree to indemnify and hold harmless, without objection,
the Company, its officers, directors, employees and agents from and against any
claims, actions and/or demands and/or liabilities and/or losses and/or damages
whatsoever arising from or resulting from their use of www.castillofab.com or their breach of the terms .
LIABILITY
User agrees that neither Company nor
its group companies, directors, officers or employee shall be liable for any
direct or/and indirect or/and incidental or/and special or/and consequential
or/and exemplary damages, resulting from the use or/and the inability to use
the service or/and for cost of procurement of substitute goods or/and services
or resulting from any goods or/and data or/and information or/and services
purchased or/and obtained or/and messages received or/and transactions entered
into through or/and from the service or/and resulting from unauthorized access
to or/and alteration of user's transmissions or/and data or/and arising from
any other matter relating to the service, including but not limited to, damages
for loss of profits or/and use or/and data or other intangible, even if Company has
been advised of the possibility of such damages.
User further agrees that Company shall
not be liable for any damages arising from interruption, suspension or
termination of service, including but not limited to direct or/and indirect
or/and incidental or/and special consequential or/and exemplary damages,
whether such interruption or/and suspension or/and termination was justified or
not, negligent or intentional, inadvertent or advertent.
User agrees that Company shall
not be responsible or liable to user, or anyone, for the statements or conduct
of any third party of the service. In sum, in no event shall Company's total
liability to the User for all damages or/and losses or/and causes of action
exceed the amount paid by the User to Company,
if any, that is related to the cause of action.
DISCLAIMER OF CONSEQUENTIAL DAMAGES
In no event shall Company or any parties,
organizations or entities associated with the corporate brand name us or
otherwise, mentioned at this Website be liable for any damages whatsoever
(including, without limitations, incidental and consequential damages, lost
profits, or damage to computer hardware or loss of data information or business
interruption) resulting from the use or inability to use the Website and the
Website material, whether based on warranty, contract, tort, or any other legal
theory, and whether or not, such organization or entities were advised of the
possibility of such damages.
Cancellation Policy :-
:- Once customer done payment, Order can not be cancelled after that. Cancellation will be done only if product will be not with us. So please do payment only after checking availability of product with us. Once paid, It can not be cancelled.
Customer can write mail regarding returns at info@castillofab.com and to get quick assistance they can call us at +91 85 30 23 23 30.
